Please follow the table below based on your platform/sign-in status:
Status | How to contact us | How to view message history |
AIFIAN App (signed in) | Go to App > Account at the bottom right > Contact Us > Ask a question to open a conversation | Go to App > Account > Contact Us > Messages to view all conversation records |
AIFIAN App (not signed in) | On the sign-in/registration screen, tap the intercom icon in the top right to open a conversation | Reminder: Conversations started while not signed in might not be fully retained or synced across devices |
AIFIAN Help Center (web) | Click the floating icon at the bottom right of the page > Message Us to open a conversation | Reminder: Conversations started while not signed in might not be fully retained or synced across devices |
Tips:
You can use the suggested buttons to quickly find answers, or type your question in the chat to get help from our bot.
Need to talk to a real person? Just type “I want to talk to a real person” and follow the prompts. We’ll help connect you with our team.
Response time: Our team typically replies within 1 business day.