Step 1: Open the Identity Verification page
In the AIFIAN App, tap Account in the bottom-right corner, then select Identity Verification.
Step 2: Choose your ID issuing place and ID type
On the verification page, select your ID issuing place (country/region) and ID type.
ID Issuing Place | ID Type |
Taiwan | - National ID Card |
United States | - Driver’s License |
Other countries/regions | Not available yet |
Step 3: Take an upload your ID photo
Use the original ID that is still within its validity period (do not upload copies or photos of a ID photo).
Make sure the document details are clear, without glare, blur, or obstruction.
Follow the on-screen prompts to take your ID photo.
Step 4: Enter your ID information and submit
Enter your information exactly as shown on your ID.
Double-check for accuracy, then tap Continue.
Step 5: Wait for the result
Review time: Usually takes 1–3 business days (excluding weekends and public holidays).
How you’ll be notified: You can view the result via Email or on the Account page in the App.
If your submission is rejected: Please follow the instructions in the Email or App to re-upload your ID.
If you have any questions, please go to the AIFIAN App and navigate to: Account > Contact Us > Ask a question.
Describe the issue you’re experiencing, and our support team will assist you shortly.