AIFIAN Terms of Service and Project Service Terms
1. Acknowledgment and Acceptance of Terms
AIFIAN LIMITED, a company registered in Hong Kong (referred to as "the Company," "we," or "us"), provides its services and a platform for transactions between you and goods or service providers (collectively, "the Services") through its websites and applications (collectively, "the AIFIAN") under the provisions of these AIFIAN Terms of Service ("the Terms").
To protect your rights, please read the following provisions carefully and stay informed of any changes to the Terms that we may announce. The Company reserves the right to modify the content of these Terms at any time. The modified Terms will become effective immediately upon their publication on AIFIAN. We recommend that you regularly check for the latest version of the Terms.
When using specific services through AIFIAN ("Project Services"), you may also be required to comply with separate terms of service or related regulations ("Project Terms") published by the Company, its affiliates, or partners, depending on the nature of the specific Project Service. These Project Terms are an integral part of these Terms. In the event of a conflict between these Terms and the Project Terms, these Terms shall take precedence unless it is explicitly stated that the Project Terms have priority.
By completing the registration process and officially becoming a user of AIFIAN, by using the Services with your AIFIAN user account, or by continuing to use the Services after the Terms have been modified, you acknowledge that you have read, understood, and agreed to be bound by all the provisions of these Terms or their modified content. These Terms will become effective immediately, and in addition to complying with all provisions herein, you must also abide by other relevant regulations set by the Company for its users.
If you have any concerns about the content of the Services, cannot comply with or disagree with the content of these Terms, or if your country or region excludes some or all of the content of these Terms, please stop using the Services immediately. If you have read, understood, and agreed to be bound by all the provisions of these Terms or their modified content but disagree with the content of any single Project Service term, it will not affect the applicability of the other Project Terms.
You agree that all your use of the Services constitutes a sound, valid, and binding expression of intent, and that electronic documents or messages will serve as the means of expression. You also agree that documents and content published on AIFIAN in electronic form, as well as various notifications issued through the Services, have the same legal effect as written documents.
If you violate any provision of these Terms, the Company, its affiliates, or partners reserve the right to suspend or terminate your AIFIAN user account and your right to use all or part of the Services without prior notice.
2. Registration Obligations and Account Security
To use the Services, you understand and agree to the following:
You must be a natural person with full legal capacity as defined by the laws of your jurisdiction. If you intend to use parts of the Services that involve Alcoholic Beverages transactions (including but not limited to wine, whisky, and other spirits, hereinafter collectively referred to as "Alcoholic Beverages"), you must also meet the legal drinking age requirements of the place of purchase, shipping destination, and storage location. If you do not meet these requirements, please do not use the Services.
The information you provide to AIFIAN must be correct, truthful, and complete. You are responsible for promptly updating your personal information to keep it current whenever there are changes. If you provide any information that is incorrect, false, or incomplete, the Company, its affiliates, or partners reserve the right to suspend or terminate your AIFIAN user account, terminate or dissolve related contracts, and refuse your use of all or part of the Services.
You may not register, hold, or use multiple AIFIAN accounts. A single set of verifiable personal identification information, including but not limited to: full name, mobile phone number, ID card number, passport number, residence permit number, email address, or other verifiable identification numbers (if applicable), may only be linked to one AIFIAN account. The Company and AIFIAN reserve the sole and absolute right to determine whether you can pass identity verification.
Upon completing the registration process for the Services, you will be given an AIFIAN user account and password. You are responsible for maintaining their confidentiality and security. After each session on AIFIAN, you should log out and close your browser or app to end the use of your user account.
Any actions performed using your account and password that match the login information entered according to the system's requirements will be considered your own actions. If a third party obtains your account password or if there are other circumstances where the Company cannot verify whether the use was by you personally due to your own actions (including acts and omissions), the Company will not be held liable unless it can be proven that the circumstances were caused by a reason attributable to the Company. You shall bear the responsibility and any resulting damages.
If you discover that a third party has fraudulently or illegally used, stolen, or attempted to obtain your AIFIAN user account or password, or if any other security issues occur, you must notify the Company immediately. Upon notification from you or if the Company has a reasonable suspicion of the abnormal circumstances, the Company may immediately suspend the use of the account until the situation is resolved. The Company shall not be liable for any damages caused by the suspension of the account. The Company may also require you to provide relevant documents (including but not limited to: police reports, identity documents and other relevant documents) to restore the account's use of the Services.
3. Privacy Protection
The Company, its affiliates, or partners respect your privacy and are committed to protecting your personal data. Before using the Services, please be sure to read the AIFIAN Privacy Policy (referred to as "the Privacy Policy"). By using the Services, you are deemed to have agreed to the provisions of the Privacy Policy. If you do not agree to all or part of the Privacy Policy, please do not use the Services.
We may also collect relevant data based on your actions, including your occupation, mailing address, contact number and other relevant information, or keep usage records for future reference when you use various products or services, browse web pages, submit feedback, or participate in promotional campaigns.
You understand and agree that, in order to provide the Services, the personal data you provide will be transmitted outside of Hong Kong to be processed, used, and stored by the Company (AIFIAN LIMITED), its affiliates, or partners on servers located in Hong Kong, Singapore, or other regions worldwide. The Company is committed to protecting the security of your personal data according to the standards required by the laws and regulations of the countries or regions in which we operate or conduct business. If you do not agree to the cross-border transfer of data as described above, please stop using the Services immediately.
4. Interactive Rewards
The Company may from time to time offer users interactive reward activities (referred to as "Interactive Rewards" or "Rewards"), which you can obtain by fulfilling certain conditions in activities held on AIFIAN or other related websites. Based on your interaction or activity on AIFIAN, the Company will provide you with Interactive Rewards from its marketing budget in accordance with the Project Terms announced for each Project Service, related regulations, activity plans published periodically on AIFIAN, or other announcements related to Interactive Reward activities.
How to earn Interactive Rewards:
Interactive Rewards can be obtained by fulfilling conditions in activities on AIFIAN, other optional services provided by AIFIAN, or other applications and related websites that are integrated with or run in conjunction with AIFIAN.
For limited-time activities, Interactive Rewards will not be re-issued afterward.
As stated in the Project Terms announced for Project Services.
As stated in the activity plans published periodically on AIFIAN.
The method of obtaining Interactive Rewards may be changed without prior notice, and AIFIAN reserves the right of final interpretation and adjustment regarding the issuance of Interactive Rewards.
Interactive Rewards are for your personal use only and cannot be used by anyone other than the user themselves. If the Company confirms that the entered AIFIAN user account and password match the registration information through specified methods, the usage will be considered your own. Even in cases of improper use by a third party, AIFIAN will not return the used Interactive Rewards and will not be liable for any losses you suffer as a result. Therefore, please take care to keep your account and password information safe.
The user hereby understands and agrees that all Rewards are conditional and revocable rights to redeem prizes. This right will automatically expire when the user's account is terminated for any reason (including but not limited to a request from the user, termination by the Company due to a violation of these Terms and Project Terms, or the user's death).
Users who have passed AIFIAN's identity security verification can perform the following Reward applications:
Redeem for Bonus Cash:
When your Interactive Rewards meet the minimum threshold, and you comply with the conditions in these Terms and Project Terms, you may apply to redeem them for an equivalent amount of bonus cash. This bonus cash will be paid to the payment account with a payment institution supported by the Platform at that time, limited to your own same-name account. You understand and agree that the list of supported payment institutions will be based on the official announcements on the AIFIAN Platform's website or app and the actual options displayed on the payment page. You are obligated to register and maintain a valid, same-name account with the designated payment institution to receive funds. The currency will be in New Taiwan Dollars (TWD) for users in Taiwan and US Dollars (USD) for users outside of Taiwan. You are responsible for any fees charged by your financial institution.
To apply for redemption, your account must have been active within the last three months. You must promptly provide the necessary information for verification, such as your mobile number, identification, and financial account details. The minimum threshold is based on the amount announced on AIFIAN at the time of your application. The Company reserves the right to reject your request if any of these requirements are not met.
Offsetting Consumption:
Under the conditions of these Terms and Project Terms, Interactive Rewards may be used to offset the cost of services or goods published on AIFIAN in a manner specified by the Company.
You should confirm the amount of the service or product you wish to offset. The conversion ratio for Interactive Rewards is based on the Company's announcement at the time of redemption. If there is a dispute over the Interactive Rewards or the offset amount after redemption, please contact our customer service team.
You can use Interactive Rewards to offset the full consumption amount of a service or product you use on AIFIAN. The detailed usage of the offset amount you redeem is subject to the content specified on the activity page. You must follow and comply with the usage method, validity period, receipt (including customs declaration for goods shipped from abroad), self-paid shipping, and other relevant notices on the activity page. If you choose a full offset, you may not apply for a refund of the used Interactive Rewards. For redemption details, please refer to the content of the activity announcement.
You can use Interactive Rewards to offset a portion of the consumption amount of a service or product you use on AIFIAN. The detailed usage of the offset amount you redeem is subject to the content specified on the activity page. You must follow and comply with the usage method, validity period, receipt (including customs declaration for goods shipped from abroad), self-paid shipping, and other relevant notices on the activity page. If you choose a partial offset, you may not apply for a refund of the used Interactive Rewards. For redemption details, please refer to the content of the activity announcement.
The amount of consumption offset using Interactive Rewards is part of the Company's marketing activities and is not a personal asset of the user. It cannot be transferred to anyone without the Company's consent. Once a user has applied to offset the full or partial consumption amount of a service or product published on AIFIAN, the user may not subsequently request AIFIAN to refund the used Interactive Rewards, settle the offset amount as cash, or convert it to another form of use not announced by the Company, unless the specified service or product is out of stock due to reasons attributable to the Company.
Participation in Sweepstakes:
You can use your Interactive Rewards to redeem participation in sweepstakes activities periodically announced on AIFIAN, in accordance with the activity page published separately by the Company. The content and prizes for each activity period shall be subject to the announced Project Terms.
You should confirm the sweepstakes item and quantity you wish to redeem to participate in. If there is a dispute over the Interactive Rewards, amount, or quantity after redemption, please contact our customer service team.
The prizes offered in the Company's sweepstakes are all "Transaction Vouchers for Special Offer Prices on Specific Goods or Services" (referred to as "Vouchers"). After you use Interactive Rewards to redeem a sweepstakes ticket, you can participate in the designated sweepstakes activity. Once redeemed, you may not subsequently apply for a refund of the used Interactive Rewards. The detailed usage is subject to the content specified on the activity page. You must follow and comply with the usage method, validity period, receipt (including customs declaration for goods shipped from abroad), self-paid shipping, and other relevant notices on the activity page. For redemption details, please refer to the content of the activity announcement.
The Vouchers provided in sweepstakes activities are part of the Company's marketing activities and are not a personal asset of the user. They cannot be transferred to anyone without the Company's consent. Users participating in sweepstakes activities may not subsequently request the Company to refund the used Interactive Rewards, settle the Vouchers as cash, or convert them to another form of use not announced by the Company.
Once a Voucher is used for a transaction for any product or service, there is no option to cancel the transaction or change the transaction. If you fail to use the Voucher or complete the subsequent payment process before it expires, the Voucher will become invalid upon its expiration, and the Company will not offer the option to refund the related Interactive Rewards.
Each Voucher has only one chance of use and cannot be reused.
If a Voucher is stolen by a third party, it will not be reissued. Please keep your relevant information safe.
Unless otherwise announced by the Company, Vouchers cannot be combined with other discounts or offers.
Vouchers are part of the Company's marketing activities and are not subject to the regulations governing gift certificates for goods (services).
Disclaimers
Any Interactive Rewards provided by the Company are solely benefits and privileges given to users by AIFIAN and must be claimed in accordance with the rules and procedures announced by the Company and AIFIAN. The Company and AIFIAN do not assume any obligations to users on this basis, nor are they responsible for any duties related to the safekeeping of funds, performance guarantees, or trust provisions for the accumulated reward value.
The Company and AIFIAN assume no liability for any damages arising from natural disasters, system failures, abnormal communication environments, equipment malfunctions, or other force majeure events that cause the interruption, delay, suspension, or change of the Interactive Reward services. We also take no responsibility for any damages caused by data loss or unauthorized access resulting from the actions of AIFIAN users.
The Company and AIFIAN reserve the unilateral right to change policies related to Interactive Rewards and to suspend all Interactive Reward redemption activities at any time in the future. If the Company terminates all Interactive Reward services, and you have a dispute with the Company regarding calculations, all interpretations of the dispute will be based on the transaction data retained by the Company.
You are responsible for all liabilities arising from the use of the Interactive Reward services, including but not limited to the set-up of your usage environment and communication fees.
The Company and AIFIAN will not be liable for any direct or indirect damages you incur as a result of violating the Terms or using the Interactive Reward services.
If a dispute arises between you and a third party while using the Interactive Reward services, you must resolve it yourself and bear the associated costs without involving the Company or AIFIAN. The Company and AIFIAN will not be involved in mediation or assume any responsibility.
5. Partner Policy
Various merchants or individuals may offer goods, services, or other transactions on AIFIAN or through other websites or applications linked with AIFIAN. When you engage in transactions with these merchants or individuals, the contracts, transactions, and performance of obligations are solely between you and the respective merchant or individual. The Company is not an agent for these merchants or individuals, and they operate independently and are not under our control.
Any goods or services you purchase from these merchants or individuals are subject to their policies, terms, and conditions. You should ask each merchant or individual to provide a detailed explanation and clarification in advance regarding the rights, quality, content, delivery, warranties, return/exchange policies, and defect liability for their goods, services, or other transaction items.
Any disputes arising from the purchases, leases, services, or other transactions (including but not limited to payment amounts, methods, and delivery of goods) should be resolved with the respective merchants or individuals. The Company will not intervene in any of your transactions with these merchants or individuals and will not assume any warranty liabilities for the goods, services, or other transaction items you receive.
Your participation in promotions, special offers, and communications with these merchants or individuals are part of your transaction with them. The Company is not responsible for any communications, promotions, special offers, or related liabilities, including but not limited to the cancellation or modification of any promotions or offers. The Company is not responsible for modifying, suspending, or terminating any promotional activities of any partner merchant or individual on AIFIAN, nor is it responsible for any impact on the calculation of Interactive Rewards due to changes, suspensions, or withdrawal or removal of these merchants or individuals from the platform.
6. Advertisements, Links, and Third-Party Provisions
The Company may, at any time, collaborate with other merchants, service providers, advertisers, or individuals (referred to as "Content Providers") to publish content they provide on AIFIAN platform (including but not limited to advertisements, product images, or other trading information). When published, the Content Provider will be noted. However, the Company is only entrusted with the publication and, to respect the Content Provider's intellectual property rights, does not conduct a substantive review or make any modifications to the content. We also do not bear any responsibility for such content (including but not limited to the quality, applicability, or legality of the goods or services). You should independently consider and judge the accuracy and credibility of such content.
You may be linked from AIFIAN to websites or applications independently operated and managed by third parties. However, the Company has no relationship with these operators. You must exercise caution and judgment to determine whether to browse or use them. The Company is not liable for any damages you may incur from linking to third-party websites or applications.
Before downloading any software or data by using the Services or through a link from AIFIAN to other websites or applications, you should carefully consider and screen the relevant software or data. The Company does not provide any guarantees regarding the legality, correctness, completeness, validity, or non-infringement of others' rights for such software or data. The Company is also not liable for any damages suffered by you or third parties as a result.
7. User's Legal Obligations and Commitments
You agree not to use the Services and Project Services for any illegal purpose or in any illegal manner, and you commit to complying with all legal provisions and relevant international internet customs. If you are a user outside of the Hong Kong jurisdiction, you must also comply with the laws of your country or region.
You agree and guarantee not to use the Services and Project Services to infringe on the rights of others, or for any illegal or improper conduct. If you do, the Company, its affiliates, or partners reserve the right to immediately terminate all or part of your use of the Services and Project Services, and you will be charged a penalty for breaching these Terms of Service. Such illegal or improper conduct includes, but is not limited to:
Using the Services and Project Services to engage in, or assist others in engaging in, any conduct that may violate applicable laws or other regulations in the countries or regions where the Company operates or conducts business;
Publishing or transmitting libelous, insulting, fraudulent, obscene, pornographic, gambling-related, or other text, images, or materials that violate laws, public order, or good morals on AIFIAN;
Publishing or transmitting any information on AIFIAN that infringes on the intellectual property rights (including but not limited to trademarks, copyrights, patents, and trade secrets), reputation, privacy, or other rights of others;
Violating confidentiality obligations required by law or contract;
Accessing the "user service system" or network of the Company, its affiliates, or partners without authorization, impersonating someone else's account, or forging sender identification data to send emails;
Transmitting or distributing computer viruses or other data or information that could interfere with or damage computer systems/application;
Engaging in illegal trading activities or posting false, misleading, or criminal-inducing information;
Selling guns, knives, drugs, illegal substances, pirated software, or other items whose sale is prohibited by law;
Providing gambling information or otherwise publishing messages that entice others to participate in gambling;
Sending unsolicited promotional emails or other spam;
Collecting others' email addresses or other personal data without their consent;
Forging the source of a message or otherwise interfering with the determination of the transmission source;
Interfering with or disrupting the servers of the Company, its affiliates, or partners that provide AIFIAN, the network linked to AIFIAN, or failing to comply with the relevant procedures, policies, or rules for linking to AIFIAN;
Interfering with or tracking others' personal data, or collecting and storing others' personal data for such purposes;
Misappropriating or improperly using a third party's financial account or personal data;
Engaging in the sale of items or services that are prohibited or restricted by law or international credit card organizations, or engaging in other illegal transactions, including but not limited to: stolen goods, cash advances not for actual consumption (commonly known as "swiping cards for cash"), illegal currency exchange, currency circulation, or products/prepaid funds related to indecency or gambling;
Having a deposit account that has been deemed an illegal or clearly abnormal transaction account by a court, prosecutor's office, or judicial police authority in a criminal case, or having a deposit account flagged as a warning account or a derivative-controlled account by a financial institution;
You pledge and guarantee that you are not on any trade or economic sanctions list of any competent authority and that you will not transact with any person on such lists, including but not limited to terrorism and terrorist financing – Islamic State of Iraq and the Levant (Da’esh), Al-Qaida, the Taliban, and related individuals, groups, undertakings, and entities, any individual or entity designated by the United Arab Emirates; and financing the proliferation of weapons of mass destruction (WMD) – Democratic People’s Republic of Korea: nuclear-related, other WMD-related, and ballistic missile-related programs; Islamic Republic of Iran: nuclear program; and other sanctions lists as may be enacted by competent authorities, including but not limited to the United Nations Security Council, European Union, Monetary Authority of Singapore, Hong Kong Monetary Authority, Hong Kong Customs, or the U.S. Department of the Treasury’s Office of Foreign Assets Control. If you violate this guarantee, it will be considered a material breach of contract, and the Company has the right to immediately and permanently terminate your account and freeze all assets;
Other conduct deemed improper by the Company.
If you cause any damage to the Company, its affiliates, or partners (including but not limited to litigation costs and attorney fees) due to a violation of these Terms, applicable laws, or any illegal or improper conduct that infringes on the rights of others, you shall be liable for all resulting damages.
Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) Policy:
The Company is committed to complying with all applicable anti-money laundering and counter-financing of terrorism laws and regulations and has established a strict risk control system. You agree and undertakes to strictly comply with all relevant policies and legal requirements.
The Company will conduct ongoing customer due diligence and monitoring of users and their transactions based on risk assessments. You agree that the Company may request” updated identity documents, proof of residential address, proof of source of funds, and other information at any time, a and you are obliged to provide such information.
You warrant that all funds you use on this platform are from legitimate sources and do not involve any illegal activities. The Company strictly prohibits any form of third-party holding or agency transactions.
If the Company reasonably suspects that a user account is involved in suspicious transactions, money laundering, or a violation of this policy, it has the right to take measures without prior notice, including but not limited to: restricting account functions, suspending or terminating the account, freezing assets, and reporting a suspicious activity to the relevant law enforcement agencies or financial intelligence units. The Company shall not be liable to you for any damages resulting from such actions.
8. Risk Management, Service Suspension, and Account Investigation
To protect the rights and safety of all users on this platform and to prevent money laundering, fraud, and other illegal transactions, the Company will implement the following risk management measures:
Monitoring and Risk Assessment You agree that the Company may monitor your account activities and transaction patterns on this platform in accordance with its internal risk management policy. If the Company determines that your account or transaction pattern is abnormal or appears to be high-risk, the Company has the right to initiate an investigation. This includes, but is not limited to, the following situations:
a. Using multiple or an abnormal number of payment instruments (such as credit cards or financial accounts) for transactions within a short period;
b. Frequently applying to resell goods for cash within an unreasonably short time after purchasing them;
c. Transaction amounts, frequency, or patterns that are significantly inconsistent with your past behavior;
d. Unclear or suspicious sources or destinations of funds;
e. Being reported as a suspicious or disputed transaction by a payment institution (e.g., acquiring bank, credit card organization, third-party payment institution), judicial police, or competent authority;
f. Any situation that the Company, based on its anti-money laundering and counter-financing of terrorism policies outlined in these Terms, independently determines to be risky or suspicious;
g. Other circumstances that the Company, based on reasonable judgment, deems necessary to investigate.
Temporary Measures During Investigation During the investigation, the Company has the right to understand the true background and purpose of your transactions using the Services. You must provide complete and accurate information as requested by the Company. At the same time, the Company may take some or all of the following temporary measures without prior notice:
a. Restrict or suspend services: Temporarily limit or suspend some or all of your account functions, such as the withdrawal, resale, transfer of assets, or making new purchases.
b. Request additional information: Require you to provide identity verification documents, proof of source of funds, explanations of transaction purposes, etc.
Investigation Results and Follow-up Actions
a. If the Company determines that your behavior is high-risk, you are unable to provide a reasonable explanation, or the Company has reasonable suspicion that you have provided false information or that your funds are from an unknown source and may be related to illegal activities, the Company may directly restrict, suspend, or terminate the use of your AIFIAN user account, password, or all or part of the Services and Project Services.
b. If the Company becomes aware of or has a reasonable suspicion that you have violated these Terms and Project Terms or relevant laws, it will be considered a material breach of these Terms and Project Terms. The Company may terminate your use of AIFIAN's services without prior notice, charge you a penalty for not using AIFIAN in accordance with these Terms, and report the suspicious circumstances to the competent authorities or law enforcement agencies. Furthermore, you will not be allowed to re-register for an AIFIAN account.
9. User Conduct and Authorization
You are solely responsible for all legal liabilities related to the information, data, text, software, music, audio, photos, graphics, videos, or other materials (referred to as "User Content") you publicly post or privately transmit. The Company is not responsible for any warranty or compensation.
Under no circumstances will the Company, its affiliates, or partners be liable for any User Content, including but not limited to any errors or omissions in the User Content, or any losses or damages arising from User Content posted, transmitted, or emailed through AIFIAN.
The Company may, within a reasonable scope, save or disclose the content of your actions on AIFIAN under the following circumstances:
As required by law;
To enforce the provisions of these Terms;
When a third party provides relevant evidence and requests the prevention or removal of an infringement or requests compensation for damages;
In other situations where it is necessary to protect the life, body, property, and safety of the Company, users, and the general public.
You understand and guarantee that any User Content you upload, transmit, input, or provide to the Company is either created by you or obtained with a legitimate authorization. Once such data is uploaded, transmitted, input, or provided to the Company, the Company has the right to use, modify, reproduce, publicly broadcast, adapt, distribute, rent, publicly transmit, publicly publish, or otherwise utilize it, and to sublicense the rights to others.
You understand and guarantee that the Company's use, modification, reproduction, public broadcasting, adaptation, distribution, rental, public transmission, public publication, or other use of User Content will not infringe on any third party's intellectual property rights. Otherwise, you shall be liable for all damages incurred by the Company (including but not limited to litigation costs and attorney's fees).
10. Payment Services
The Company is not a bank or financial institution, and the Services do not constitute financial services or electronic payment services. The Company cannot directly provide any financial transfer services to users. Any funds collected through the Services do not constitute deposits, and the Company does not pay interest or dividends on such funds.
Payment Process:
For registered AIFIAN users: After clicking the payment link and following the on-screen instructions, you may log in to AIFIAN and pay using a credit card. You may also choose to use your “My Rewards” (referring to “Interactive Rewards” as defined in Article 4) or other designated items announced by AIFIAN to partially offset the transaction amount, in accordance with the method specified in the announcement.
For non-registered AIFIAN users: After clicking the payment link and following the on-screen instructions, non-registered users may complete a mobile phone verification process and then proceed to pay with a credit card.
Exchange Rate Calculation:
The payment amount may vary depending on the currency you select. If the settlement currency used in the Services is changed, the Company will notify you and publish an announcement on AIFIAN in accordance with the procedures set forth in Article 17 of these Terms. If you continue to use the Services after receiving such notice, you will be deemed to have accepted the change and the exchange rate calculation method as announced by the Services.
Identity Verification:
You must provide truthful and accurate identity verification information in order to use the Services.
The Company has established an identity verification mechanism for users of the Services.
For AIFIAN Users, personal identification documents and mobile phone numbers have already been verified during AIFIAN registration process.
For non-AIFIAN Users, after providing basic identification information, the Services will automatically send a text message to verify the user’s personal mobile phone number.
Payment Instruction Confirmation:
Before completing a payment, the Company provides a mechanism for you to reconfirm your payment instructions. You should ensure that your payment instructions are correct on the relevant page of AIFIAN before proceeding.
Upon completion of each payment, the Company will send a notification in the manner specified in Article 17 of these Terms and will provide you with a payment summary. AIFIAN also provides a payment details inquiry page, which you may access at any time to review your payment records.
Handling Payment Errors: If a payment error occurs during the payment process, please contact AIFIAN customer service team at [email protected] as soon as possible.
11. AIFIAN Membership Service Plan
Definition and Use of AIFIAN Membership
AIFIAN Membership is a membership service provided through AIFIAN with the support of our affiliates and partners. It allows you to store your personal data and digital certificates securely. It may also provide added features such as data insights, exclusive member benefits, and priority access to certain services.
AIFIAN Membership Fees
To participate in AIFIAN Membership, you must complete identity verification on AIFIAN and pay a membership deposit. The deposit amount will follow the information shown on the partner platform at the time of your application.
The minimum unit of the AIFIAN Membership deposit that may be applied for through AIFIAN is one (1) unit. You may apply to increase the number of units as needed, provided that you do not exceed the maximum unit limit authorized by the relevant affiliates or partners. The minimum and maximum authorized unit limits shall be based on the information displayed on the partner platform at the time of the transaction.
An annual membership fee applies to AIFIAN Membership, as announced by AIFIAN. From time to time, we may offer promotional plans that waive this fee if you meet certain conditions.
By applying, you agree to follow AIFIAN’s payment terms and must pay your deposit and annual fee on time. Your application is final and cannot be withdrawn unless AIFIAN or its partner cancels the service.
Transfer of AIFIAN Membership
You may apply to transfer your membership through AIFIAN. The platform only helps match you with a new member, and your deposit will be refunded once the transfer is completed. However, AIFIAN does not guarantee that the transfer will always be successful.
You may also transfer your membership rights to another person who qualifies under AIFIAN’s rules. To do so, you must notify AIFIAN in writing and provide the new member’s details. Otherwise, the transfer will not be recognized. All transfer-related fees (such as handling or review fees) are your responsibility. These fees will be disclosed to you before the transfer takes effect.
You are fully responsible for the validity of the transfer and any related issues. AIFIAN and its partners are not liable for problems arising from the transfer.
12. International Alcoholic Beverages Sourcing, Resale, and Storage Service Plan
International Alcoholic Beverages Sourcing Service
Through our affiliates and partners integrated with AIFIAN, you can use the cross-border international Alcoholic Beverages sourcing service to purchase specific or specific combinations of Alcoholic Beverages from designated suppliers (collectively, "Designated Sourced Alcoholic Beverages"). This service assists you in purchasing the Alcoholic Beverages you need internationally and storing it on your behalf at AIFIAN's designated international storage locations (including but not limited to the UK, Scotland, Japan, North America, etc.).
You understand that our affiliates and partners are not the actual manufacturers of your Designated Sourced Alcoholic Beverages. They cannot perform any prior review or guarantee the authenticity of the Alcoholic Beverages involved in such transactions or the performance of the transaction. However, AIFIAN's affiliates or partners will make their best efforts to assist you in handling post-transaction issues but cannot assume any liability for international litigation services or related compensation.
You understand that the value of each Alcoholic Beverages product noted on the platform by AIFIAN's affiliates or partners is for reference only. We cannot guarantee whether the value of each Designated Sourced Alcoholic Beverages will increase or decrease. The final transaction price shall prevail.
Sourcing Plan for Cask-Strength Alcoholic Beverages Storage
You can use our affiliates or partners integrated with AIFIAN to purchase cask-strength Alcoholic Beverages that have not yet been bottled and are stored in oak barrels or other brewing containers at the place of origin of the Alcoholic Beverages (referred to as "Cask-Strength Alcoholic Beverages"). The age depends on the actual product purchased. By law and distillery rules, such Alcoholic Beverages must be stored for a minimum period before bottling (e.g., whisky usually at least 3 years). Storage fees will apply during this period.
After the minimum storage period, you may request AIFIAN to arrange bottling. Additional bottling and packaging fees will apply, based on the distillery’s current rates. Labels will follow the distillery’s design.
International Storage Service for Designated Sourced Alcoholic Beverages
Once you purchase designated Alcoholic Beverages through AIFIAN’s affiliates or partners and complete payment, ownership of the Alcoholic Beverages transfers to you. If you choose the international storage service at the time of purchase, the Alcoholic Beverages will will be deemed to have been delivered to you, with our affiliates or partners holding them in storage on your behalf..
By using the storage service, you agree to authorize our affiliates or partners to inspect the external appearance of the Alcoholic Beverages (e.g., for damage or conditions that may reasonably affect quality). If any issues are found, AIFIAN will promptly notify you and the supplier and assist with returns or exchanges.
During storage, the Alcoholic Beverages will be managed with reasonable care. From the time the Alcoholic Beverages enters storage, a daily storage fee will be charged according to the rates announced by AIFIAN, until you request retrieval or complete a resale/buyout.
If you later request delivery to an address outside of the original storage location, you are responsible for complying with local drinking age laws and import restrictions, as well as handling customs clearance and tax declarations in your own name.
Resale/Buyout Service for Stored Alcoholic Beverages
At any time during the storage period, you may submit an “application for resale/buyout matching” through AIFIAN. Once approved, you authorize AIFIAN and its affiliates or partners to sell the designated Alcoholic Beverages on your behalf through specified channels.
AIFIAN will help send price inquiries to potential buyers (including AIFIAN, affiliates, partners, and collaborating suppliers). Buyers will assess the Alcoholic Beverages’ value (considering vintage, market price, and other factors) and provide a formal “buyout price.”
If you agree to the proposed price, the transaction will proceed with the assistance of our affiliates or partners. If you do not agree, the resale/buyout process will be terminated.
For successful transactions, AIFIAN will charge a fixed percentage of the transaction price as a service fee.
After the buyout is confirmed and no irregularities are found, the net proceeds (after deducting service and storage fees) will be credited to your AIFIAN account as equivalent reward points.
Mail Retrieval Service for Stored Alcoholic Beverages
Service Definition and Scope of Responsibility
When you instruct the Platform to retrieve your stored Alcoholic Beverages from AIFIAN's international storage locations and ship them to any country or region, this act is legally considered your personal "export" and "import".
The Company and its affiliates or partners will protect your personal data in accordance with applicable laws and will only use such data to the extent necessary for the delivery of the Alcoholic Beverages.
The AIFIAN Platform's liability is limited to, upon receiving your instructions, properly packing the Products in their "as-is, where-is" condition and handing them over to the logistics provider. Once handed over, the ownership and all risks during transit (including but not limited to loss, damage, or customs detention) are immediately transferred to you. You are also required to handle customs and tax declarations in your own name, bear all shipping-related costs and risks, and prepay the estimated logistics and tax fees as calculated by the AIFIAN Platform.
Duties and Taxes
Each country has different limits for duty-free imports. If your order total exceeds the local duty-free threshold, you may be required to pay customs duties and other taxes upon receipt. Some countries also limit the number of packages a single recipient can receive within a specific period, which may also result in taxation. You are responsible for all shipping, tax, and other costs arising from your designated recipient address.
Currency fluctuations may cause the order value to differ at the time of customs clearance. If the amount approaches the duty-free threshold, it may still be subject to tax due to exchange rate changes. Additionally, some countries impose VAT, alcohol tax, or low-value goods sales taxes. Please handle these according to the regulations of the importing country.
Customs Clearance and Identity VerificationSome countries require real-name verification for international packages. Failure to complete this promptly may lead to delays, returns, or customs detention. To avoid clearance issues, you must provide correct and valid recipient information, including name, address, phone number, and identification details. If a package is detained due to incomplete documents, you may be required to pay additional storage or late declaration fees.
Shipping and Refunds
Estimated delivery dates are based on standard shipping timelines but may be delayed due to shipping disruptions, customs inspections, or other reasons beyond the AIFIAN Platform's control.
If the package is damaged during transit, please retain all packaging and product photos and file a claim with the logistics provider according to their procedures. The AIFIAN Platform is not liable for compensation. We recommend that you purchase transport insurance for high-value Alcoholic Beverages to ensure adequate protection.
Customs inspections may require unsealing the outer box, which may cause packaging damage. The Company and its partners are not liable for such damage.
The AIFIAN Platform is not responsible if a package cannot be cleared or is confiscated by customs. Furthermore, if a delivery fails and the Alcoholic Beverages are returned to the sender, and the recipient cannot be contacted within ten (10) days after the return, you will be deemed to have forfeited your right to retrieve the Alcoholic Beverages. The Company and its partners may then dispose of the assets, and you may not claim any compensation.
User's Obligations Before Use
Before using the Mail Retrieval Service, you must comply with the importing country's legal drinking age and import requirements, and confirm with local customs whether additional permits or licenses are required for your ordered Alcoholic Beverages. While AIFIAN will endeavor to comply with applicable regulations, the final decision rests with customs authorities. AIFIAN is not liable if the Alcoholic Beverages are detained, confiscated, or destroyed.
If you choose to have the Company or its affiliates or partners sign for and store the Alcoholic Beverages on your behalf before retrieval, a standard inspection will already have been carried out upon receipt. You therefore agree not to request returns or exchanges from the supplier without valid grounds.
13. Intellectual Property and Copyright
Unless otherwise specifically provided in these Terms, the software, interface, programs, and other content used for the Services (including but not limited to news, columns, works, images, files, information, data, program structure, interface arrangement, and interface design) are legally owned by the Company or other rights holders, including their intellectual property rights (including but not limited to trademarks, patents, copyrights, trade secrets, and proprietary technology). No one may use, modify, reproduce, publicly broadcast, adapt, distribute, rent, publish, publicly transmit, publicly display, reverse engineer, decompile, or disassemble them without prior consent. Respecting intellectual property rights is your obligation. Any violation will result in your assumption of all legal liabilities and compensation for all damages incurred by the Company.
When marketing or promoting the Services, the names, logos, and other related items of goods and services (referred to as "Service Trademarks") are protected by the laws of the countries or regions where the Company operates or conducts business, including but not limited to copyright, trademark rights, and other intangible property rights. No one may use the Service Trademarks in any way without the Company's prior written consent.
Any relevant content you download from AIFIAN is for personal, non-commercial, and fair use only. You may not transmit, distribute, or provide it to the public in any form. When using it, you must comply with all relevant provisions of copyright laws. You may not alter, publish, broadcast, resell, reproduce, adapt, distribute, perform, display, or directly or indirectly use parts or all of the content of the Services to gain any profit (including but not limited to advertising revenue from programs).
If you wish to use the content of the Services for non-personal use, please contact the Company to discuss a licensing partnership. Unless legally authorized, all content published on AIFIAN is owned by the Company. It is prohibited to use it in any way without the Company's prior written permission or authorization. If the intellectual property rights of the content published on AIFIAN are not owned by the Company, it is also prohibited to use them in any way without the prior written permission or authorization of the rights holder.
To protect intellectual property rights, if you believe a user or a third party's intellectual property (such as a trademark, patent, or copyright) is being infringed upon by AIFIAN, please contact our customer service team at [email protected] immediately. You'll need to provide specific information about the infringement, including:
A description of the intellectual property right you claim has been infringed.
The location of the work you claim was infringed upon on AIFIAN.
Your contact information.
14. Refusal or Termination of Use
You understand and agree that your user account on AIFIAN is non-transferable. The Company, its affiliates, or partners may unilaterally terminate your AIFIAN Platform user account, password, or the use of all or part of the Services and Project Services for various reasons (including but not limited to: at your request, your non-use of the Services or Project Services for a certain period, the Company's determination that you have violated any provision or purpose of these Terms, your failure to pay fees as agreed, fraudulent or illegal acts on your part, an order from a court or government authority, or a substantial change to the Services and Project Services or unexpected technical or security issues). Once the Company, its affiliates, or partners terminate your use of the Services, you will not be able to access the Project Services.
If your use of the Services and Project Services (or any part thereof) is terminated by the Company, its affiliates, or partners, the Company, its affiliates, or partners will not bear any legal responsibility to you or any third party, and in particular, will not be responsible for retaining any data you created or stored on AIFIAN.
Asset Disposition Upon Termination Due to Risk Management: If your use of the Services must be terminated due to the Company's internal risk control, platform operational safety or compliance considerations, or your violation of Article 7 or 8, it shall be considered a termination of your use of all AIFIAN Platform services in accordance with this Article.
a. The AIFIAN Member deposit will be fully refunded without interest to your linked personal financial account.
b. Holding of Alcoholic Beverages (if any):
The Company will send an "Account Termination Notice" via email and in-app message, informing you of a forty-eight (48) hour final decision period. If you wish to retrieve your Alcoholic Beverages, you must, within this period, provide a written reply with your personal recipient address (the Company reserves the final right to review the address and may refuse shipment to certain embargoed or high-risk regions.) and prepay the fully estimated shipping and tax costs as calculated by the Company. If you fail to complete any of the actions within the deadline, or if the address provided is deemed undeliverable by the Company, you will be deemed to have waived the right. and irrevocably authorize the Company to liquidate. The Company will separately provide a written notice of the final liquidation value of the Alcoholic Beverages you hold, which is defined as the selling price for the same product on AIFIAN Platform at the time of liquidation. You understand and agree that, to complete this liquidation, the Company or its affiliates may also purchase your assets at this price. The liquidation proceeds, after deducting a liquidation fee equivalent to 10% to 25% of the total final liquidation value, the remaining balance will be transferred to your linked personal payment account.
c. The proceeds from resold Alcoholic Beverages originally sold on AIFIAN will be transferred in cash to your linked personal financial account.
d. However, any platform rewards you have received that are promotional in nature from the Company are for use within the Services only and cannot be converted to cash or refunded.
Asset Disposition Upon Termination Due to User Demise: You understand and agree that your user account on AIFIAN is non-transferable. Unless otherwise agreed, the account, its content, and all rights therein will terminate immediately upon your death. The Company has no obligation to maintain or preserve the account or its content and will proceed with asset liquidation with your heir(s) according to the following procedure:
a. The AIFIAN Member deposit will be fully refunded without interest to the financial account of one of your heirs.
b. Holding of Alcoholic Beverages (if any):
With the consent of the heir(s), AIFIAN will convert the Alcoholic Beverages into cash based on its current value "at the time of the inheritance application," which is defined as the selling price of the same product on this Platform at that time, deduct a fee for handling inherited assets, and transfer the remaining balance to the financial account of one of your heirs.
c. The proceeds from resold Alcoholic Beverages originally on AIFIAN will be transferred in cash to the financial account of one of your heirs.
d. However, any platform rewards you have received that are promotional in nature from AIFIAN are for use within the Services only and cannot be converted to cash or refunded.
You may terminate this agreement and stop using the Services at any time. To do so, you must contact the AIFIAN customer service team at [email protected] and provide relevant identification documents and an application form. AIFIAN will complete the account cancellation procedure after confirming that you have no ongoing or pending payments or disputes, settling all accounts with you, and either you have withdrawn the remaining balance to your designated personal financial account or you have paid any outstanding amounts to the Company as per the settlement result. However, AIFIAN may retain your personal data and transaction data to the extent necessary to protect the rights and interests of transaction parties or to comply with relevant legal provisions.
After you notify AIFIAN to terminate the agreement and stop using the Services as stipulated in the preceding paragraph, if you wish to use the Services again, you must reapply in accordance with AIFIAN 's regulations. AIFIAN reserves the right to decide whether to permit you to use the Services again.
15. Service Interruption or Failure
The Company, its affiliates, and partners will use generally reasonable technology and methods to maintain the normal operation of the AIFIAN system, the Services, and Project Services, ensuring continuity and security. However, in any of the following situations, the Company, its affiliates, or partners may suspend or interrupt all or part of the Services and Project Services and will not be liable for any direct or indirect damages you may incur:
During migration, replacement, upgrade, maintenance, or servicing of related software or hardware;
If a user violates applicable laws, these Terms, or other relevant agreements in the country or region where the Company operates or conducts business;
Service suspension, interruption, or malfunction caused by natural disasters or other force majeure events;
Service suspension, interruption, or malfunction caused by third-party actions (e.g., hacking, reported fraud, defects in third-party services), circumstances beyond the Company’s control, or other reasons not attributable to the Company.
If you act in ways that violate or are suspected of violating these Terms of Service, AIFIAN may, at its discretion, take action such as issuing a warning, stopping the transmission of content, deleting content you have published or transmitted, restricting some or all account functions, or permanently closing your account. AIFIAN may also pursue appropriate legal remedies. Records related to suspected violations, infringement, or criminal activity will be retained. If your account is deactivated or deleted, you understand and agree that you will no longer be able to access any data associated with your account. AIFIAN will, as required by law, report illegal activities and cooperate with relevant authorities and designated content protection agencies in investigating any illegal profits obtained.
Service interruptions, suspensions, or malfunctions may cause inconvenience, data loss, errors, data tampering, or other damages to your property or other interests. We recommend that you take precautions, such as backing up your data, when using our Services and Project Services. Except in cases of intentional misconduct or gross negligence by AIFIAN, the Company is not liable for any direct or indirect damages, including data loss, arising from your use or inability to use the Services and Project Services.
16. Disclaimers
You expressly understand and agree to the following:
The Company, its affiliates, or partners provide the Services and maintain AIFIAN n their current state, based on existing technology and conditions. However, we cannot always foresee or prevent legal, technical, and other risks. In the event of such risks, the Company, its affiliates, or partners will make every effort to fix them promptly, but we assume no legal responsibility for any damages caused by errors, delays, or omissions in the Services or any data, or by your reliance on the data provided by the Services.
Any information, data, advice, or transactions you receive or conduct from or through AIFIAN, whether in written or oral form, is based on the effective plan announced at that time. The Company, its affiliates, or partners do not provide any guarantees or promise any profits. You are solely responsible for judging, evaluating, and assuming the risk related to the accuracy and reliability of any data or advice involved in the Services and Project Services.
The Services and Project Services may be affected or interfered with by various factors. The Company does not guarantee the following (including but not limited to):
The Services and Project Services will be uninterrupted, timely, secure, reliable, or error-free.
The accuracy or timeliness of all transactions conducted through AIFIAN.
Any data, goods, services, or other information purchased, leased, or obtained by you through AIFIAN will meet your requirements or expectations, or be free from defects.
Any errors in the Services and Project Services will be corrected.
You understand and guarantee that when the Company uses, modifies, reproduces, publicly broadcasts, adapts, distributes, rents, publicly transmits, publicly publishes, or otherwise uses User Content, it will not infringe on any third party's intellectual property rights. Otherwise, you shall be responsible for all damages incurred by the Company (including but not limited to litigation costs and attorney's fees).
The Company has the right to handle illegal or non-compliant content as stipulated in these Terms. However, this right does not constitute an obligation or promise on the part of the Company, and the Company cannot guarantee that it will discover illegal activities or take corresponding action in a timely manner.
You are solely responsible for any damages or losses you incur due to a violation of these Terms. The Company, its affiliates, or partners are not liable for any compensation for damages.
17. Notices
The Company, its affiliates, or partners may notify users of changes to these Terms and Project Terms, as well as other matters requiring notification under relevant laws, through email, SMS, multimedia messages, text messages, app push notifications, regular mail, posting on AIFIAN, or other reasonable means. However, if you violate these Terms by accessing the Services and Project Services in an unauthorized manner, you may not receive these notices.
When you use the relevant services in a manner authorized by the Company, its affiliates, or partners, any notice sent to you by the Company, its affiliates, or partners is deemed to have been delivered.
18. Service Changes
You understand and agree that the Company has the right to modify, suspend, or permanently terminate the provision of the Services and Project Services at any time without prior notice or warning. The Company assumes no legal responsibility for this. However, if user assets (such as AIFIAN memberships or Alcoholic Beverages) are involved, the Company will separately announce the relevant handling procedures.
19. Effectiveness, Governing Law, and Jurisdiction
These Terms and Project Terms and related reference documents (such as the content of the Project Terms) constitute a valid contract between you and the Company, its affiliates, or partners. If any part of these Terms and Project Terms is deemed invalid, it will not affect the validity of the other provisions.
Any disputes arising from t these Terms and Project Terms shall first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to arbitration. The arbitration shall take place in Hong Kong, in accordance with the arbitration rules of the Hong Kong International Arbitration Centre (HKIAC). The language of the arbitration shall be English. The arbitration award shall be final and binding on both parties.
In the event of any matters not covered by these Terms and Project Terms, both parties shall negotiate a resolution based on the principles of good faith, equality, and mutual benefit.
20. Other Provisions
The headings in these Terms and Project Terms are for reference only and do not affect the interpretation of the respective clauses.
This policy is provided in both Chinese and English versions. In case of any discrepancy, the English version shall prevail.